Essential WordPress Plugins for Improving Customer Experience
Posted on Sep, 10, 2025 I wpadminCustomer Experience determines the success of your website and how your business will perform. There are several plugins that are available for websites these days. However, you cannot include all or too many, as they will slow down your website.
So, you need to be choosy with your plugins and only include the most essential ones.
In this blog, we will choose the most essential plugins for a good Customer Experience.
11 Essential Plugins For Your Business Website
Let’s have a detailed look at 11 different plugins for your business website. They are specifically meant to improve customer experience.
1. WPForms
Your relationship with your customer does not end when they purchase your product/service. It is just the beginning of a long-term relationship you want to establish with your customers.
They need to get in touch with you whenever they need to troubleshoot an issue. So, you need to make it easy for your customers to get in touch with you.
WPForms helps you to become more reachable to your customers. It is a beginner-friendly WordPress plugin that helps in designing and deploying customer contact forms.
There are pre-designed templates or you can even create your own complete forms. It only takes minutes to create attractive forms as per your requirement.
On top of that, WPForms does not slow down the website or cause bloat.
2. SupportCandy
For a good customer experience, you should offer good after-sales service. SupportCandy is an easy-to-deploy customer help desk that enables customers to reach out to businesses and get their queries solved.
SupportCandy is a ticket system that you can integrate into your website to start receiving requests. There is no limit to the number of tickets you can create for your customers.
3. WP Rocket
Website load time is always an issue for businesses, and they want it to be as little as possible. As there are many elements involved that decide the website load time, it is difficult to diagnose what is increasing the load time.
The load time issue can be solved by using the caching feature on your website, and in that case, WP Rocket is a great tool.
4. LiveChat
Chat is the fastest way to connect with your customers and answer their queries. If you have this feature on your website, it ensures a great customer experience and enables businesses to get quality leads.
LiveChat is a plug-and-play tool that enables the activation of a live chat feature on a website and starts answering queries instantly. It comes with lots of customization options and allows you to access queries via a mobile app.
5. WPML
If you have a global audience that speaks different languages, then you should have a multilingual website. Such a website allows potential as well as current customers to interact with your website in their preferred language.
WPML is a WordPress plugin that allows the creation of such a multilingual website. This helps you in getting high-quality leads and improving overall customer experience.
WPML is an easy-to-use tool that does not require sophisticated processes to create a multilingual website.
6. YITH WooCommerce Wishlist
YITH WooCommerce is a trustworthy plugin that has been in use for more than 16 years. It integrates with WooCommerce and saves your favorite products that can be bought later.
Additional features of the YITH WooCommerce plugin include sending updates in case your product stock is low or new products are launched.
Potential customers can rely on you to save their favorite products and create a very good user interface.
7. WooCommerce Currency Switcher
WooCommerce has a plugin called Currency Switcher that can be useful if you are planning to switch currencies. It allows users to switch money rates based on their choice. There is no need for sale vouchers as this plugin can increase the activity of your eCommerce store’s shopping cart rate.
You just have to check the compatibility of this plugin with your eCommerce store.
8. Checkout Field Editor
As many customers frequently change their phone numbers and residences, nothing is permanent on eCommerce stores. Customers find it very cumbersome to update their contact information and login passwords.
Checkout Field Editor helps in editing, deleting, and adding custom fields that can be seen in the checkout area.
9. WooSlider Products Slideshow
An attractive display of products is required to get more sales. Hence, you need to ensure that visual content is clearly visible.
A plugin called WooSlider Products Slideshow provides a great customer experience by organizing product displays and comfortable browsing.
This plugin provides options like the number of products, thumbnails, overlay, layout, display, tags, categories, and featured products.
10. WP Fusion
WP Fusion is a WordPress plugin that connects your website to your CRM. You can use this plugin to build a membership site, keep customer information in Sync, store your transaction records, and gather new leads.
It has a lite version that can be downloaded for free.
The plugin has basic CRM features like access restriction and automatic contact creation.
WP Fusion has a tight integration with a long list of CRM solutions. Importing and exporting features work with all CRMs that are integrated.
WP Fusion plugin provides one of the best customer and community support.
11. Groundhogg
Groundhogg is a marketing automation plugin that is capable of simplifying and automating sales/marketing for WordPress websites. It helps in guiding your customers through the sales pipeline automatically.
The free version of the plugin allows building forms, segmenting your contacts, building timed drip funnels, and writing personalized emails.
Groundhogg has a freemium business model, which means you can start with the free version and upgrade later. It allows you to download some of the 40+ extensions to add additional features.
This plugin is completely self-hosted, which means that you own all your data. It also provides an advanced email system for automated emailing to contacts. There is no limit to the number of emails.
Wrapping Up
We have identified 11 different plugins that can significantly enhance the customer experience. Once you build a customer base with your website, you need to have plugins to improve your customer experience.
You need to integrate the necessary plugins to have your products well-organized and efficient. This helps in improving the UX/UI of your website, which can eventually increase leads and sales for you.
Author’s Bio:
Victor Ortiz is a Content Marketer with GoodFirms. He likes to read & blog on technology-related topics and is passionate about traveling, exploring new places, and listening to music.
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